Wheelchair Repair Service Technician

Numotion•Houston, TX

14h

About The Position

The Service Technician services and repairs complex manual and powered wheelchairs and other medical equipment. The role uses diagnostic tools and current manufacturer information to ensure equipment is repaired, maintained, and functioning properly. The technician helps maintain customer and referral-source satisfaction by ensuring equipment meets functional goals and outcomes and by demonstrating care for customers. The role involves completing assigned repair evaluations and deliveries, documenting work thoroughly and promptly, and maintaining at least 10 hours of continuing education each year. Technicians use digital tools to improve routing and diagnostic efficiency and accuracy, follow company policies and federal regulations, protect confidential information, and apply Numotion’s leadership principles and values. The position works Tuesday through Saturday, 8 a.m. to 5 p.m., and may require overtime and extended periods of driving. Numotion provides medical, dental, and vision insurance; short- and long-term disability coverage; a 401(k); and life insurance. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma, GED, or equivalent work experience.
At least one year of related technical and/or mechanical work experience.
Positive attitude and service-minded approach.
Valid state driver’s license with a clean driving record.

Nice To Haves

At least one year of customer-facing experience.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices and applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot basic issues with complex rehabilitation equipment, seeking assistance or manufacturer guidance as needed.
Perform restorative adjustments and programming of customer equipment as needed or directed.
Work with equipment manufacturers to diagnose issues and obtain quotes for replacement parts.
Address customer concerns and prioritize customer service.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone apps, web-based interfaces, and other digital tools to improve routing and diagnostic efficiency and accuracy.
Complete all assigned daily repair events, including evaluations and/or deliveries.
Complete paperwork thoroughly and in a timely manner.
Complete a minimum of 10 hours of continuing education per year.
Perform the job with integrity and in accordance with Numotion’s leadership principles, policies, and values.
Protect employee and customer confidentiality and comply with federal regulations.
Provide excellent service to internal and external customers.