Wheelchair Repair Technician

Numotion•Cheyenne, WY

11h•$17 - $23

About The Position

Numotion is hiring a Service Technician to service and repair complex manual and power wheelchairs and other medical equipment. The technician uses diagnostic tools and current manufacturer information to ensure equipment is properly repaired, maintained, safe, reliable, and functional. The role also supports customer satisfaction by helping customers and referral sources meet functional goals and outcomes while providing attentive service.

Requirements

High school diploma, GED, or equivalent work experience.
At least one year of related technical and/or mechanical work experience.
Positive attitude and service-minded approach.
Valid state driver’s license and clean driving record.

Nice To Haves

At least one year of experience in a customer-facing role.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices, applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot issues with complex rehabilitation equipment, seeking assistance or manufacturer guidance as needed.
Perform restorative adjustments and program customer equipment as needed or directed.
Work with equipment manufacturers to diagnose problems and obtain quotes for replacement parts.
Address customer concerns and provide customer-focused solutions.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone apps, web-based interfaces, and other digital tools to improve routing and diagnostic efficiency and accuracy.
Complete all assigned daily repair events, evaluations, and/or deliveries.
Complete paperwork thoroughly and on time.
Maintain at least 10 hours of continuing education per year.
Perform the job in accordance with Numotion’s leadership principles, mission, values, and compliance requirements.
Protect employee and customer confidentiality and comply with company policies and federal regulations.
Provide excellent service to internal and external customers.