Wheelchair Repair Technician

Numotion•Casper, WY

10h•$17 - $23

About The Position

Numotion is seeking a Service Technician to service and repair complex manual and powered wheelchairs and other medical equipment. The role uses diagnostic tools and current manufacturer information to ensure equipment is properly repaired, maintained, safe, and functional. The technician helps ensure customer satisfaction and that clients’ functional goals and outcomes are being met, while demonstrating care for customers. The position involves diagnosing equipment issues, making restorative adjustments and programming, coordinating with manufacturers on diagnosis and replacement parts, and educating customers and caregivers on equipment use and upkeep. Technicians use digital tools to support routing and diagnostics, complete assigned repair events and related paperwork, and maintain at least 10 hours of continuing education each year. The role requires compliance with company policies, confidentiality requirements, and applicable federal regulations, as well as providing excellent service to internal and external customers. Numotion describes itself as North America’s largest provider of mobility products and services, offering personalized mobility and assistive technology solutions. It emphasizes an inclusive workplace and a mission to improve the lives of people with disabilities. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma, GED, or equivalent work experience.
At least one year of related work experience in a technical and/or mechanical capacity.
Positive attitude and service-minded approach.
Valid state driver’s license with a clean driving record.

Nice To Haves

At least one year of experience in a customer-facing role.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams to achieve shared goals.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices and applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot basic product issues on complex rehabilitation equipment, seeking assistance from leaders, peers, or manufacturers as needed.
Perform restorative adjustments and program customer equipment as needed or directed.
Work with equipment manufacturers to diagnose issues and obtain quotes for replacement parts.
Provide solutions for customer concerns and prioritize customer service.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone apps, web-based interfaces, and other digital tools to improve routing and diagnostic efficiency and accuracy.
Complete all assigned daily repair events, including evaluations and/or deliveries.
Complete paperwork thoroughly and in a timely manner.
Complete a minimum of 10 hours of continuing education per year.
Perform the job with integrity and in accordance with Numotion’s leadership principles, compliance requirements, and values.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent customer service to internal and external customers.