Wheelchair Dispatcher

SFO•CA-San Francisco, CA

20h

About The Position

The Dispatcher coordinates and disseminates information concerning flight activity and establishes and maintains rapport with flight crews, pilots, passengers, ground handlers, and customers. The role supports flight and gate operations, passenger services, flight documentation, and billing coordination. The employee is expected to follow attendance standards, work variable shifts including weekends and holidays, and take reasonable care for their own and others’ health, safety, and wellbeing. The company prohibits misuse of alcohol and drugs and conducts regular testing to enforce its Substance Misuse Policy.

Requirements

Valid U.S. driver’s license with a clean driving record.
At least 1 year of experience as a dispatcher.
At least 18 years of age.
Pass pre-employment drug screening and all pre-employment testing.
Proficient ability to read, write, and speak English.
Comfortable lifting 70 pounds repetitively.
Comfortable working in all weather conditions.
Pass an FBI background check and obtain a U.S. Customs Seal.
Available and flexible to work variable shifts, including weekends and holidays.
High school diploma, GED, or six months of experience as an Operations Agent.
Excellent communication skills.
Ability to remain calm and efficient under pressure.
Competence in handling difficult situations.

Responsibilities

Distribute incoming air traffic information to pilots and ground handlers.
Follow up with updated information as it is received.
Communicate flight release and fuel load information to appropriate operations personnel.
Maintain communication with line operations and air carriers using two-way radios.
Coordinate with billing departments for services rendered, compile information for each flight, and submit it for final bill preparation.
Maintain flight logs and update flight schedules.
Arrange accommodation when flight delays occur.
Handle phone traffic.
Assist with planning and controlling gate assignments.
Assist with passenger services as required.
Recommend weight and balance preparation in accordance with airline requirements.
Comply with station attendance and tardiness standards.
Perform other duties as assigned.
Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided information, training, and workplace safety rules and procedures.