Wheelchair Dispatcher

Menzies Aviation Careers•North Charleston, SC

22h

About The Position

The Wheelchair Dispatcher coordinates wheelchair and cart services between the client and employees and ensures service data is recorded according to company requirements. The role works with client Special Services Representatives to fulfill service requests, communicates with client representatives, employees, passengers, airlines, and the public, and maintains records and operational equipment. The dispatcher must follow client and company regulations, policies, procedures, and safety requirements. The role includes completing documentation and reports, maintaining the cleanliness of the immediate work area, reporting maintenance needs, providing general information and directions to passengers, and attending meetings and in-service sessions as required. The dispatcher is expected to use company and client equipment and resources responsibly, wear the required uniform or business attire with identification visible, and perform other duties as requested. The position requires flexibility to work variable shifts, including weekends and holidays, and the ability to work in all weather conditions. The company prohibits substance misuse and conducts regular testing to enforce its Substance Misuse Policy.

Requirements

Valid U.S. driver's license with a clean driving record.
At least 1 year of experience as a dispatcher.
Must be at least 18 years old.
Pass pre-employment drug screening and all pre-employment testing.
Proficient ability to read, write, and speak English.
Comfortable lifting 70 pounds repetitively.
Comfortable working in all weather conditions.
Pass an FBI background check and obtain a U.S. Customs Seal.
Available and flexible to work variable shifts, including weekends and holidays.
High school diploma, GED, or six months of experience as an Operations Agent.
Excellent communication skills.
Ability to remain calm and efficient under pressure.
Ability to handle difficult situations.

Responsibilities

Coordinate wheelchair and cart services between the client and employees.
Ensure all service data is recorded according to company requirements.
Follow all client and company regulations.
Work with client Special Services Representatives to ensure service requests are met.
Escalate issues to the Operations Manager immediately.
Communicate courteously and tactfully with fellow employees and passengers when necessary.
Maintain service transactions in the wheelchair tracking program, using Watershed and Excel formats.
Receive and respond professionally and promptly to telephone and radio calls from client representatives and employees.
Maintain and distribute tablets and radios.
Complete appropriate documentation and reports thoroughly and on time.
Keep the supervisor informed of needs and problems in assigned areas.
Maintain cleanliness of the immediate work area and report maintenance needs.
Provide general information and directions to passengers.
Respond courteously to inquiries from airlines, staff, and the public, and project a positive image.
Attend meetings and in-service sessions as required.
Use appropriate communications channels and maintain required records, reports, and files.
Wear the required uniform or business attire and keep identification visible.
Adhere to company policies and procedures and contribute to company objectives.
Use company and client equipment, supplies, and resources conscientiously and cost-effectively.
Perform other duties as requested.
Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with training and workplace safety rules and procedures.