MCO Wheelchair Dispatcher

ABM US•Orlando, FL

5d•Onsite

About The Position

ABM is seeking a dependable, detail-oriented Wheelchair Dispatcher at Orlando International Airport (MCO). The Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond. The role is suited to someone who can work in a fast-paced environment, remain calm under pressure, and meet tight operational deadlines. The posting states that airline, ground handling, and dispatcher experience are required, while its qualifications section says no experience is required and on-the-job training is provided. The Dispatcher coordinates resources and communications, maintains dispatch records, monitors service and resource utilization, responds to issues and requests, and reports on work progress. The role must follow safety, security, compliance, and quality standards established by ABM, its clients, and regulatory authorities.

Requirements

Must be 18 years of age or older.
The posting states that airline, ground handling, and dispatcher experience is required.
The qualifications section states that no experience is required and on-the-job training is provided.

Nice To Haves

Ability to communicate in basic English.
One year of prior multi-line reception or dispatching experience; aviation or similar operations experience is preferred.

Responsibilities

Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, and others.
Schedule and dispatch team members, crews, equipment, or service vehicles to locations based on customer requests, specifications, or needs, using radios, telephones, and/or computers.
Determine the types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
Ensure the timely and efficient movement of resources according to work orders and resource schedules.
Oversee communications within assigned areas.
Receive or prepare work orders and work schedules.
Record and maintain files and records of customer requests, work or services performed, inventory, and other dispatch information.
Recognize and mitigate issues encountered within the department and other work environments.
Confer with clients and supervising personnel to address questions, problems, and requests for resources.
Monitor resources and utilization to coordinate services and schedules for optimal efficiency.
Compile statistics and reports on work progress.
Monitor daily services and provide updates and reports.
Comply with company, client, and regulatory safety, security, compliance, and quality standards and procedures.