MCO Wheelchair Dispatcher

ABM•Orlando, FL

4d•Onsite

About The Position

ABM is seeking a dependable and detail-oriented Wheelchair Dispatcher at Orlando International Airport (MCO). The Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and consistently meets tight operational deadlines. The posting states that airline, ground handling, and dispatcher experience are required, while its qualifications section states that no experience is required and on-the-job training is provided.

Requirements

Must be at least 18 years of age.
No high school diploma, GED, or college degree is required.
The description states airline, ground handling, and dispatcher experience is required; the qualifications section also states that no experience is required and on-the-job training is provided.

Nice To Haves

Basic English communication skills.
One year of prior multi-line reception or dispatching experience, preferably in aviation or similar operations.
Military experience is welcomed; the posting lists MOS codes 88N, 92A, LS, YN, 0411, 3531, 2T1X1, and 2T2X1.

Responsibilities

Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers.
Schedule and dispatch team members, crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers.
Determine the types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
Oversee communications within specifically assigned areas.
Receive or prepare work orders and work schedules.
Record and maintain files and records of customer requests, work or services performed, inventory, and other dispatch information.
Recognize and mitigate issues encountered within the department and other work environments.
Confer with clients and/or supervising personnel to address questions, problems, and resource requests.
Monitor resources and utilization to coordinate services and schedules for optimal efficiency.
Compile statistics and reports on work progress.
Monitor daily services and provide updates and reports.
Comply with safety, security, compliance, and quality standards and procedures established by the Company, clients, and regulatory authorities.