BWI Wheelchair Agent

Menzies Aviation Careers • BWI Airport, MD

4d • Onsite

About The Position

The Wheelchair Agent assists passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim, helping passengers receive timely assistance. The position involves extensive walking and frequent passenger interaction in a fast-paced, high-traffic airport environment. Shifts are eight hours, three days a week, and employees must be able to work weekends. Pay is $15 per hour plus tips.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to remain patient, courteous, and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality.
• Reliable telephone and transportation.
• Previous customer service, hospitality, healthcare, or airport experience.
• Must be able to take verbal directions in English and read, write, understand, and carry out instructions in English.
• Must pass pre-employment and random drug tests.
• Must pass a pre-employment background check.
• Must meet requirements to obtain a security-sensitive identification badge.
• Ability to push passengers in wheelchairs for extended periods.
• Ability to stand and walk continuously throughout shifts.
• Ability to lift, push, and pull up to 50 pounds occasionally.
• Ability to assist passengers safely during boarding and deplaning operations.

Responsibilities

• Assist passengers who require wheelchair or other mobility assistance throughout the airport.
• Safely transport passengers between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and communicate professionally with passengers and families.
• Assist elderly passengers, people with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to provide timely assistance.
• Respond promptly to wheelchair service requests and help maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow airport safety procedures, airline policies, and TSA regulations.
• Promptly report operational concerns, passenger incidents, and equipment issues to supervisors.
• Maintain patience, professionalism, and sensitivity while assisting passengers.
• Perform other duties as requested.
• Take reasonable care of personal and others’ health, safety, and wellbeing, following provided information, training, and workplace safety rules and procedures.
• Follow the Substance Misuse Policy and comply with regular testing.
• Wear proper uniform or business attire as directed and keep identification badges visible.
• Adhere to company policies and procedures and participate in achieving company objectives.
• Treat all information as confidential.

Benefits

• Tips in addition to $15 per hour.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED