BWI Wheelchair Agent

Menzies Aviation•Baltimore, MD

5d•Onsite

About The Position

The Wheelchair Agent assists passengers with mobility needs throughout the airport terminal safely, courteously, and professionally. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim. The position involves 8-hour shifts, three days per week, and requires weekend availability. Pay is $15 per hour plus tips. The work takes place throughout airport terminals, including ticket counters, security checkpoints, gates, and baggage claim areas. Agents interact frequently with passengers in a fast-paced, high-traffic environment and must walk extensively and push wheelchairs for extended periods. The company requires employees to follow airport safety procedures, airline policies, TSA regulations, and workplace health and safety procedures. Employees must comply with the Substance Misuse Policy, including pre-employment and random drug testing, and maintain required uniform or business attire and visible identification badges.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Strong communication and interpersonal skills.
Ability to work in a fast-paced and physically demanding environment.
Ability to remain patient, courteous, and professional at all times.
Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
Reliable attendance and punctuality.
Reliable telephone and transportation.
Must be able to take verbal direction in English and read, write, understand, and carry out instructions in English.
Must pass pre-employment and random drug tests.
Must pass a pre-employment background check.
Must meet requirements to obtain a security-sensitive identification badge.
Extensive walking throughout airport terminals; ability to stand and walk continuously during shifts.
Ability to push passengers in wheelchairs for extended periods.
Ability to lift, push, and pull up to 50 pounds occasionally.
Ability to assist passengers safely during boarding and deplaning operations.

Nice To Haves

Previous customer service, hospitality, healthcare, or airport experience.

Responsibilities

Assist passengers requiring wheelchair or mobility assistance throughout the airport.
Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
Assist passengers with boarding and deplaning aircraft when required.
Provide excellent customer service and professional communication to passengers and families.
Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
Handle wheelchairs and mobility equipment safely and properly.
Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
Respond promptly to wheelchair service requests and maintain efficient passenger flow.
Assist with light baggage handling when necessary.
Follow airport safety procedures, airline policies, and TSA regulations.
Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
Maintain professionalism, patience, and sensitivity while assisting passengers.
Perform other duties as requested.
Take reasonable care of personal and others’ health, safety, and wellbeing, following provided information, training, and workplace rules or procedures.
Adhere to company policies and procedures and participate in achieving company objectives.
Treat all information as confidential.
Wear proper uniform or business attire as directed and keep identification badges visible.