WGACA Handbag Specialist - Full Time

Belk•Durham, NC

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise and maintains presentations that meet brand standards. The role drives sales and store key metrics through excellent service, relationship building, clienteling, product recommendations, and selling pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist welcomes and assists customers, builds loyalty through tailored recommendations, and uses selling tools and digital devices to support a seamless omnichannel experience. They build product knowledge using brand guides and training materials, make styling suggestions, and encourage repeat client interactions. They also maintain selling areas, merchandise presentations, signage, fitting rooms, and cleanliness; support promotions and events; contribute to a positive store culture; and execute store fulfillment, operations, asset protection, and safety processes.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch, lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through excellent service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, product features, and benefits.
Use brand guides and training materials to develop product knowledge, apply advanced selling techniques, and make styling suggestions.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through recovery and stock replenishment.
Follow visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately executing omnichannel and operations processes.
Maintain product protection standards and follow safety guidelines and security protocols.