WGACA Handbag Specialist - Full Time

Belk•Bristol, TN

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise and maintains presentations aligned with brand standards. This hourly role drives sales and store key metric performance through excellent service, relationship-building, clienteling, product recommendations, and an elevated experience selling pre-owned luxury and vintage apparel. The position is eligible for commission. The specialist supports store objectives and personal and store metrics; builds relationships with teammates, vendors, customers, and the community; and provides warm, personalized service and tailored product recommendations. The role uses selling tools and digital devices to support an omnichannel shopping experience and develops product knowledge and selling techniques using brand guides and training materials. The specialist also maintains selling areas and merchandise presentation standards, supports promotions and events, contributes to a positive store culture, and assists with fulfillment, operations, asset protection, product protection, and safety and security procedures.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, product features, and benefits.
Use brand guides and training materials to expand product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, following visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.