WGACA Handbag Specialist - Full Time - Pineville

Belk•Pineville, NC

8d•Onsite

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise, maintaining presentations in line with brand standards. The role supports sales and store performance by building customer relationships, clienteling, recommending products, and selling pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist provides personalized service, develops product knowledge, supports omnichannel selling, maintains merchandise presentation and store recovery standards, and contributes to promotions, events, outreach, fulfillment, asset protection, and a positive store culture. The posting notes that the listed responsibilities and qualifications are not all-inclusive and that additional duties may apply.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through high-quality service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and explain inventory, assortment, product features, and benefits.
Use brand guides and training materials to develop product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain appealing selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, following visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support brand, department, and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection by accurately and efficiently completing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.