WGACA Handbag Specialist - Full Time - Columbiana

Belk•Columbia, SC

17h

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise and maintains presentations that meet brand standards. The role supports sales and store key metrics by building customer relationships, clienteling, making product recommendations, and selling pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist provides personalized service and product expertise, uses selling tools and digital devices to support an omnichannel experience, and helps customers find products suited to their needs. The role also maintains selling areas and merchandise presentations, supports promotions and customer outreach, contributes to a positive store culture, and executes store fulfillment, operations, and asset protection processes in designated areas.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through high-quality service and tailored product recommendations.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate available inventory, assortment, and product features and benefits.
Use brand guides and training materials to develop product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment; align presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to brand, department, and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately executing omni and operations processes, maintaining product protection standards, and following safety guidelines and security protocols.