WGACA Handbag Specialist - Full Time - Riverchase

Belk•Birmingham, AL

18h•Onsite

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise, maintaining presentations that align with brand standards. The role drives sales and store key metrics by building customer relationships, clienteling, recommending products, and providing an elevated shopping experience for pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist provides personalized service, uses selling tools and digital devices to support an omnichannel experience, and develops product knowledge through brand guides and training materials. The role also maintains merchandise presentation and selling areas, supports promotions and events, contributes to a positive store culture, and assists with fulfillment, operations, asset protection, and safety procedures.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers warmly, providing personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, product features, and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.