WFS WorkSource Employment Navigator

Goodwill Industries of the Inland Northwest•Spokane, WA

19h

About The Position

This position delivers workforce development, employment training, job placement, and follow-up services to job seekers and employers in accordance with funding contracts, the Career Path Services Program, and Employer Models. The role conducts community outreach to increase awareness of workforce services and provides career coaching at the WorkSource Center, remotely, and at community-based locations. It also delivers individualized employment support, workshops, and resource navigation where job seekers live, learn, and access services. The position requires passing a background check and driver record check. The stated education and experience qualification is a one-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.

Requirements

One-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
Must pass a background check and driver record check.
Ability to conduct community outreach, home visits, and job tasks in community settings in accordance with safety policies.
Ability to maintain agency confidentiality and comply with applicable safety and regulatory requirements.

Responsibilities

Reach and invite customers to apply for services in sufficient quantity and quality to exceed enrollment goals and meet program outcomes.
Conduct employer and participant outreach and recruitment, orientation, eligibility determination, initial assessment, and service-plan development.
Understand program performance measures and customize retention services to support a good return on investment.
Use customer satisfaction surveys during participation and at program completion to evaluate service quality.
Enter registrations, enrollments, status changes, exits or terminations, and post-exit metrics accurately, completely, and promptly in the division's operating system.
Interview and assess customers for work readiness and employability; explain service and training options and community resources; guide job seekers to appropriate pathways or facilitate handoffs to program staff for one-on-one services.
Reduce wait times and lines, connect job seekers to value-added services promptly, and track customer activity.
Stay current on WorkSource programs, workshops, and activities and refer guests to appropriate resources.
Develop and maintain relationships with partners, employers, and funding sources by identifying needs, developing solutions, setting goals, and executing plans.
Communicate consistently, promptly, and professionally.
Use proactive, technology-driven problem-solving, independent research, digital tools, and AI to improve workflows and support organizational objectives.
Attend community events, job fairs, and partner organizations to promote services and connect job seekers with employment and training opportunities.
Build relationships with employers and community partners to expand service reach and support client success.
Conduct career coaching at the WorkSource Center and at remote, satellite, and community locations.
Understand mental health diagnoses, recovery principles, community resources, and ethical guidelines for peer support.
Participate in ongoing training and professional development.
Use safety technology in accordance with WFS safety policies during community outreach, home visits, and other community-based job tasks.
Maintain agency confidentiality; violations may result in immediate dismissal.
Promote and comply with good safety practices; maintain an orderly work area; and comply with health, safety, fire, WISHA, OSHA, and other local, state, and federal requirements.
Perform other duties as assigned.