WFS WorkSource Employment Navigator - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

About The Position

The Employment Navigator delivers comprehensive workforce development, employment training, job placement, and follow-up services to job seekers and employers in accordance with funding contracts, the Career Path Services Program, and Employer Models. The role conducts community outreach to increase awareness of workforce services and provides career coaching at the WorkSource Center, remotely, and at community-based locations. It also delivers individualized employment support, workshops, and resource navigation where job seekers live, learn, and access services. A background check and driver record check are required.

Requirements

One-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
Must pass a background check and driver record check.

Responsibilities

Reach and invite customers to apply for services in quantities and with the quality needed to exceed enrollment goals and meet program outcomes.
Conduct employer and participant outreach and recruitment, orientation, eligibility determination, initial assessment, and service plan development.
Understand program performance measures and customize retention services to support a good return on investment.
Use customer satisfaction surveys throughout participation and at program completion to evaluate service quality.
Enter complete and accurate data in a timely manner for registrations, enrollments, status changes, exits or terminations, and post-exit metrics in the division's operating system.
Provide initial and comprehensive services, interview and assess customers for work readiness and employability, explain service and training options and community resources, guide job seekers to appropriate pathways, and facilitate handoffs to one-on-one program services when appropriate.
Help reduce wait times and lines, connect job seekers to value-added services quickly, and track customer activity.
Stay current on WorkSource programs, workshops, and activities, and refer guests to appropriate resources.
Develop and maintain working relationships with partners, employers, and funding sources by identifying needs, developing solutions, establishing goals, and executing plans.
Communicate with partners, employers, and funding sources in a timely, consistent, and professional manner.
Use proactive, technology-driven problem-solving, independent research, digital tools, and AI to improve workflows and support organizational objectives.
Attend community events, job fairs, and partner organizations to promote services and connect job seekers with employment and training opportunities.
Build relationships with employers and community partners to expand service reach and support client success.
Conduct onsite career coaching at remote, satellite, and community locations in addition to working at the WorkSource Center.
Understand mental health diagnoses, recovery principles, community resources, and ethical guidelines for peer support.
Participate in ongoing training and professional development.
Use safety technology in accordance with WFS safety policies during community outreach, home visits, and other community-based work.
Maintain agency confidentiality; violations may result in immediate dismissal.
Promote and follow good safety practices, maintain an orderly work area, and comply with health, safety, fire, WISHA, OSHA, and other applicable local, state, and federal standards and regulations.
Perform other duties as assigned.