Wellness Receptionist

The Landings Club•Savannah, GA

12d

About The Position

The Wellness Receptionist greets members and guests, provides courteous front-desk service, shares information about facility policies and programs, and schedules spa, personal training, and swim services. The position also handles calls, emails, payments, member account charges, merchandise and supply inventory, and administrative tasks. The receptionist helps maintain a clean and organized work area and may assist with towels and the locker or laundry room. The role requires a flexible schedule that may include nights, weekends, and holidays.

Requirements

High school diploma or GED.
Current CPR, AED, and First Aid certification, or ability to complete certification within 30 days of employment.
Enthusiasm and excellent customer service skills.
Ability to initiate and engage in conversations in a professional and friendly manner.
Ability to work in a fast-paced environment and multitask.
Ability to work well with others and as part of a team.
Ability to schedule appointments accurately.
Knowledge of computer systems and point-of-sale procedures.
Ability to work well under pressure.
Ability to understand and follow verbal and written instructions.
Tact and understanding when handling a variety of customer service problems, including stressful and highly emotional situations.
Willingness to provide exceptional service to members.
Excellent communication skills and ability to relate to a wide variety of people.
Ability to lift up to 50 pounds.
Ability to bend and stoop for 80% of the workday and sit and stand for 95% of the workday.

Nice To Haves

Previous administrative, reception, or clerical experience.

Responsibilities

Greet members and guests in a friendly manner as they enter the Wellness Center.
Open and close the facility when necessary.
Answer and transfer calls in a timely, efficient, and courteous manner.
Inform members of policies and program information.
Collect payments and accurately charge member accounts.
Issue facility equipment to members as requested or needed.
Maintain a clean work environment and well-organized workstation.
Perform administrative duties as assigned.
Schedule spa, personal training, and swim services for members and guests.
Receive merchandise orders and print labels.
Maintain inventory for the smoothie bar, club merchandise, and facility supplies.
Clean and organize merchandise displays daily.
Participate in weekly staff meetings.
Promote Wellness activities and collect scheduling information from members.
Know displayed merchandise, promotions, and sales.
Generate daily shift sales reports when required to close.
Respond to emails in a timely manner.
Wash and fold towels as needed.
Report equipment issues to a supervisor.
Enforce gym rules and policies and comply with club policies and procedures.
Work a variety of shifts as needed, including nights, weekends, and holidays.
Inform management of issues regarding staff or members.
Assist in the locker or laundry room as needed.
Refrain from discussing company or personal business with guests or members.
Perform all other duties as assigned.