Receptionist - Family Wellness

Lifepoint Health • Monteagle, TN

2d • Onsite

About The Position

The Receptionist supports daily operations at Highpoint Family Wellness – Monteagle, a primary care clinic. This role provides a welcoming and professional first point of contact for patients and visitors, supports providers and staff, and helps ensure effective communication and an efficient patient experience. The receptionist handles front-desk and administrative workflows, patient information, phone calls, records requests, patient cases, and basic payment processing. The schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 4:00 p.m.

Requirements

• High school diploma or equivalent preferred.
• Strong customer service and interpersonal skills, with a friendly, outgoing, and approachable personality.
• Ability to independently manage front-desk responsibilities in a busy clinical environment.
• Strong organizational, multitasking, and communication skills.
• Comfort using electronic medical records and computer-based systems.
• Ability to handle patient concerns professionally, maintain confidentiality, and collaborate with clinical staff.
• Dependable and adaptable, with availability to work the established Monday–Friday schedule.

Nice To Haves

• Previous medical office, receptionist, or healthcare administrative experience.
• Basic knowledge of medical terminology and medical office workflows.
• Experience with Athena.

Responsibilities

• Greet patients and visitors with a friendly, welcoming, and professional attitude.
• Manage a multi-line phone system and direct calls and messages to appropriate staff.
• Perform patient check-in and check-out procedures and maintain accurate patient information.
• Process medical records requests, incoming mail, and electronic faxes.
• Create and route patient cases for prescription refills, clinical questions, and other patient needs.
• Use Athena EMR to manage patient information, communications, and daily administrative workflows.
• Collect copays, process outstanding balances, and perform basic cash-handling duties.
• Coordinate with providers and clinical staff to support timely communication and efficient patient service.
• Maintain an organized front-desk environment and support smooth daily clinic operations.

Benefits

• Medical, dental, and vision coverage options.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement plan with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED