Receptionist Family Practice

Mercyhealth Wisconsin and Illinois•Pecatonica, IL

3d•$17 - $25

About The Position

The Receptionist supports the family practice by handling front-desk, clerical, patient scheduling, and registration tasks. The role answers and routes calls and messages, welcomes visitors, provides information about the organization and its services, and maintains office supplies, mail, publications, fax equipment, and documents. It also performs other clerical duties as needed. The Receptionist schedules patient appointments and completes registration and check-in in Epic. Duties include maintaining patient demographics and insurance information, collecting and routing required forms, reviewing alerts, collecting and posting payments, providing self-pay estimates when appropriate, and completing cashiering and daily cash-balancing procedures. The role also helps patients activate MyChart, responds to MyChart messages, prepares routes for upcoming appointments, reviews work queues, uses provider-preference waitlists, and updates no-shows and cancellations. The position safeguards patient privacy and confidentiality, maintains clean reception and lobby areas, and may involve work at alternate locations. Some independent judgment is required, within the limits of standard practices and procedures. Flexible hours and overtime may be required during peak periods.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic keyboard skills and knowledge of medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.
Understanding and demonstration of Critical Moments of Service techniques and standards.
Some independent judgment is required, with alternatives limited by standard practices or procedures.

Nice To Haves

High school diploma or equivalent.
Previous medical reception or reception experience.
Basic keyboard skills and knowledge of medical terminology.
Basic knowledge of Epic.

Responsibilities

Answer incoming calls, determine callers’ needs, route calls to appropriate personnel, and direct Epic Messages to nursing and providers as appropriate.
Retrieve voicemail messages and forward them to appropriate personnel.
Answer questions about the organization, physicians, and services, including providing addresses and directions.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, and monitor visitor access and issue passes when required.
Receive, sort, and route mail; maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform other clerical duties as needed.
Schedule patient appointments.
Complete patient registration and check-in in Epic.
Load, verify, and update patient demographics and scan, load, and verify insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect copayments and other self-pay obligations when required, post them in Epic, and provide self-pay estimates when appropriate.
Perform online payment posting and other cashiering functions in Epic.
Process payments and deposits according to the cash-handling policy.
Complete daily closing reports and balance the individual cash drawer at the end of each day.
Count petty cash in and out daily and record it appropriately.
Assist patients with MyChart signup and activation, and respond to MyChart messages promptly, closing messages when complete.
Safeguard patient privacy and confidentiality according to MHS policies.
Prepare routes for upcoming appointments and frontline registration.
Review daily work queues and correct identified patient registration errors.
Use Epic waitlists based on provider preference.
Review and update the day’s no-shows and cancellations.
Maintain clean and well-kept reception and lobby areas.
Work flexible hours and overtime during peak hours when required, and work at alternate locations when assigned.
Perform other duties as assigned.