Clinic Coordinator - Family Wellness

Lifepoint Health • Monteagle, TN

2d • Onsite

About The Position

The Clinic Coordinator supports daily operations at Highpoint Family Wellness – Monteagle, a close-knit primary care practice. The role coordinates workflows, promotes effective communication and teamwork among staff and providers, and helps ensure patients receive an organized, positive, and timely experience. The coordinator serves as an on-site point of contact for routine operational questions, patient concerns, and staff needs, while continuing to perform assigned clinical or administrative responsibilities.

Depending on qualifications and assigned responsibilities, duties may include clinical work such as patient triage and visit preparation, or administrative work such as patient registration and front-desk support. The coordinator also handles administrative activities, communicates operational needs and challenges to practice leadership, and escalates complex patient concerns to the Practice Operations Manager.

Requirements

• High school diploma or equivalent required for Medical Assistant or Imaging Technician pathways; applicable education and licensure requirements apply for other clinical backgrounds.
• Current applicable clinical certification or licensure for clinical candidates, such as Medical Assistant certification, LPN licensure, or radiology/imaging credentials.
• AHA Basic Life Support (BLS) certification required under the current job description.
• Strong organizational skills with the ability to coordinate multiple priorities and support daily clinic operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work collaboratively with providers and staff while demonstrating professionalism, sound judgment, and a supportive leadership approach.
• Ability to recognize concerns requiring escalation and maintain open communication with practice leadership.
• Adaptable, dependable, and willing to balance regular job responsibilities with additional clinic coordination duties.

Nice To Haves

• Previous experience in a medical office, physician practice, or clinical environment.
• Experience with patient service, workflow coordination, task delegation, or team leadership.
• Comfort using electronic medical records and administrative systems; Athena experience preferred.

Responsibilities

• Support daily clinic operations while continuing to perform assigned clinical or administrative responsibilities.
• Coordinate daily workflows to promote efficiency, teamwork, and effective communication among staff and providers.
• Serve as an on-site point of contact for routine operational questions, patient concerns, and staff needs.
• Assist with delegating and coordinating tasks to ensure patient needs are addressed accurately and efficiently.
• Address routine patient complaints and escalate more complex concerns to the Practice Operations Manager.
• Maintain regular communication with practice leadership regarding operational needs, staffing concerns, and workflow challenges.
• Coordinate administrative activities, including bank deposits, outgoing mail, and retrieving incoming mail.
• Identify opportunities to improve workflow processes, task coordination, and communication across the practice.
• Collaborate with providers and team members to maintain a supportive, organized, and patient-centered environment.
• Perform clinical duties such as patient triage and visit preparation, or administrative duties such as patient registration and front-desk support, depending on qualifications and assigned responsibilities.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED