Retail Sales Associate / Customer Service

Elements Massage•Santa Clarita, CA

5d•Onsite

About The Position

At Elements Massage – Santa Clarita, we're more than a wellness studio—we're a team dedicated to helping people feel their best while creating an environment where both our clients and employees feel welcomed, valued, and cared for. We're looking for a confident, engaging, and motivated Wellness Membership Advisor who can turn conversations into connections, connections into relationships, and relationships into loyal, long-term clients. As a Wellness Membership Advisor, you'll play an important role in both the client experience and the growth of our studio.

Requirements

Previous experience in retail sales, customer service, hospitality, or another client-facing role preferred
Demonstrated ability to meet or exceed sales goals in a performance-driven environment
Strong communication and interpersonal skills with the ability to quickly build trust and genuine rapport
Comfortable discussing services, pricing, memberships, and promotions—and confidently asking for the sale
Goal-oriented and motivated by achieving individual and team results
Excellent organizational skills with strong attention to detail
Ability to multitask, prioritize, and remain composed in a fast-paced environment
Professional, dependable, and positive with a solutions-focused mindset
Coachable and receptive to feedback, training, and continued development
Comfortable making outbound calls and following up with prospective and existing clients
Basic computer skills and confidence learning scheduling, booking, and POS systems
Ability to collaborate effectively with Managers, Massage Therapists, Estheticians, and fellow team members
Flexible availability, including evenings, weekends, and holidays as needed
A genuine passion for wellness, customer service, and helping others feel their best
Sales experience is a plus, but we're equally interested in candidates with the right personality, drive, and willingness to learn.

Nice To Haves

Sales experience is a plus

Responsibilities

Welcome clients and create a warm, professional first impression
Guide new clients through our proven sales process
Educate clients on the benefits of the Elements Wellness Program
Confidently ask for the sale and work toward individual and studio goals
Build genuine relationships that turn first-time guests into loyal clients
Recommend services and retail products based on client needs
Manage appointment scheduling, client communication, and daily front desk responsibilities
Follow up with prospective and existing clients to encourage future visits
Turn client feedback—even challenging situations—into positive, memorable experiences
Work closely with our Massage Therapists and leadership team to create a seamless client experience
Create an exceptional, welcoming experience for every client, every visit
Educate clients on the benefits and value of the Elements Wellness Program, our simple and hassle-free membership
Confidently follow our proven sales process to convert first-time guests into loyal Wellness Program members
Serve as both the first and last impression of the studio by delivering warm, professional hospitality in person and over the phone
Build genuine relationships with new and existing clients to encourage retention, referrals, and future visits
Manage appointment scheduling, client communication, paperwork, and payment processing accurately and efficiently
Follow up with prospective and existing clients to support membership and studio growth
Confidently address client questions or concerns with professionalism, empathy, and a solutions-focused approach
Collaborate closely with Managers and Service Providers to maintain a positive, supportive, and team-driven environment
Contribute to individual and studio sales goals while keeping the client experience at the heart of every interaction