Retail Sales Associate / Customer Service

Elements Massage • Phoenix, AZ

1d

About The Position

The Retail Sales Associate / Customer Service role focuses on positively changing clients’ lives through meaningful service. The associate follows the studio’s sales process to sell the monthly Elements Wellness Program and build customer loyalty. The role involves listening to new, established, and prospective clients, responding to criticism with excellent customer service, and helping create a positive work environment and client experience. Scheduling and payments are processed using computer programs.

Requirements

• Ability to follow a sales process and sell wellness plans.
• Strong listening and communication skills.
• Familiarity with modern office tools and systems, or ability to learn computer programs used for scheduling and payments.
• Drive to create a positive work environment and excellent client experiences.

Nice To Haves

• Prior retail sales experience, preferably selling memberships or services in person to potential clients.
• Customer service experience in a spa-like or similar environment, with attention to hospitality and execution.

Responsibilities

• Follow the established sales process to sell the monthly Elements Wellness Program.
• Build customer loyalty.
• Listen to new, established, and prospective clients.
• Respond to client criticism by delivering excellent customer service.
• Help create a positive work environment for employees and a strong experience for clients.
• Use computer programs to process scheduling and payments.

Benefits

• Pay of $16.00 per hour depending on experience.
• Bonuses based on monthly conversion numbers.
• Commission for wellness plan sales.
• Opportunities to earn up to $200 in additional bonuses.
• Medical insurance.
• A complimentary monthly massage at the studio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed