Retail Sales Associate / Customer Service

Elements Massage•Parker, CO

6d•$18 - $19•Onsite

About The Position

Elements Massage Denver West is seeking a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for clients whenever they enter the studio. The role combines sales, hospitality, customer service, appointment and payment processing, and administrative support. The associate informs clients about the Elements Massage Wellness Program and uses the studio’s sales process to enroll clients and build customer loyalty. They serve as the first and final point of contact for clients by phone and in the studio, and work with managers and massage therapists to keep the client experience central.

Requirements

High school diploma or equivalent.
Ability to follow a sales process to sell the monthly Wellness Program and build customer loyalty.
Enjoy talking with clients and listening to new, established, and prospective clients.
Familiarity with modern office tools and systems; scheduling and payments are processed using computer programs.
A driven approach to creating a positive work environment for employees and a strong experience for clients.

Nice To Haves

Prior retail sales experience, preferably selling memberships or services in person to potential clients.
Customer service experience in a spa-like or similar environment, with attention to hospitality and execution.

Responsibilities

Inform clients about the benefits of the Elements Massage Wellness Program.
Follow the studio’s sales process to enroll clients in the Wellness Program.
Provide hospitality to clients by phone and in the studio.
Ensure appointment paperwork and payment processing are brief, painless, and accurate.
Work with managers and massage therapists to create a client-centered environment.
Assist with administrative duties as assigned.
Respond to client criticism with strong customer service.