Wellness Coordinator - Part-Time

Hydration Room • San Diego, CA

1d • Onsite

About The Position

As the face of Hydration Room, Wellness Coordinators are patient advocates who provide warm, elevated service and support clients throughout their wellness visits. They welcome patients, serve as their primary clinic contact, handle check-in and paperwork, answer questions, provide beverages and snacks, assist the RN, schedule follow-up visits, and process payments. They also explain wellness treatments and membership options to help patients select services aligned with their health goals.

This is a part-time position requiring 2–3 shifts per week, including at least one weekend shift per week. Coordinators cover fill-in locations and must be available for either morning/afternoon or afternoon/evening shifts within clinic hours of 8:00 AM to 8:00 PM. The role supports clinic operations and patient care in partnership with the RN and clinic team.

Requirements

• At least 2 years of experience in a high-volume patient or customer service environment, such as medical reception, spa or wellness concierge, boutique fitness sales, or guest services.
• Ability to collaborate in a fast-paced environment and multitask effectively under pressure.
• Excellent organization, attention to detail, and time management.
• Strong educational sales aptitude and comfort discussing pricing, value, and memberships.
• Availability to work a scheduled morning/afternoon or afternoon/evening shift within 8:00 AM to 8:00 PM.
• Availability to work at least one weekend shift per week.
• Commitment to work at a primary home clinic and secondary clinics.
• High school diploma or equivalent.
• Ability to sit at a desk for prolonged periods, stand for prolonged periods as needed, traverse the entire facility, and lift up to 15 pounds at times.

Responsibilities

• Welcome patients and provide compassionate, customer-focused service throughout their clinic visit.
• Maintain patient confidentiality and dignity.
• Check patients in, validate paperwork, answer questions, provide beverages and snacks, schedule future visits, and process payments.
• Partner with and support the RN in providing patient care, communicating proactively with clinical staff.
• Assist the RN with opening and/or closing the clinic.
• Perform administrative, clerical, and technical tasks to coordinate patient care accurately and attentively.
• Manage phone calls, return missed calls from off hours, and document calls as needed.
• Help maintain clinic and nursing supply inventory by checking stock, anticipating needs, and recording delivery receipts.
• Learn about provided treatments and explain relevant treatment and membership options to patients.
• Promote service packages and memberships during checkout to support rebooking and membership conversion goals.
• Maintain a safe, secure, and clean clinic environment by following cleanliness protocols.
• Address patient frustration or wait-time concerns with calm, empathetic, professional communication.
• Assist with training new staff members.
• Notify the Support Center of facility issues requiring attention.
• Perform other clinic duties as assigned by clinic management, the RN, or physician.
• Uphold the company's Core Values, Code of Conduct, and Operational Guidelines.

Benefits

• Competitive hourly pay plus tips (average listed as $2–$4 per hour in the benefits section).
• Career development opportunities.
• Free IV/injection perks program.
• Paid time off for full-time employees.
• Participation in a 401(k) program for full-time and part-time employees.
• Flexible scheduling.
• Medical, dental, vision, paid life insurance, and voluntary benefits are available for full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED