Wellness Coordinator - Part-Time

Hydration Room • Oceanside, CA

1d • Onsite

About The Position

Wellness Coordinators are patient advocates and the primary clinic contact during wellness visits, delivering warm, elevated service and helping clients feel welcomed, cared for, and supported. The role includes checking patients in, validating paperwork, answering questions, offering beverages and snacks, assisting the RN, scheduling future visits, and processing payments. Coordinators also explain wellness treatments and membership options to help patients select services aligned with their health goals.

The position supports Hydration Room’s mission of delivering compassionate care through medically guided IV and injection therapies. Coordinators partner with clinical staff, help maintain clinic operations and cleanliness, and promote a safe, respectful patient experience. This is a part-time role covering Hillcrest, UTC, Torrey Hills, and Carmel Mountain Ranch. Team members work 2–3 shifts per week, including at least one weekend shift, and must be available for scheduling during morning/afternoon or afternoon/evening shifts within clinic hours of 8:00 AM to 8:00 PM.

Requirements

• At least 2 years of experience in a high-volume patient or customer service environment, such as medical reception, spa or wellness concierge, boutique fitness sales, or guest services.
• Ability to collaborate in a fast-paced environment and multitask effectively under pressure.
• Strong organization, attention to detail, and time-management skills.
• Strong educational sales aptitude and comfort discussing pricing, value, and memberships.
• Availability for one of the scheduled shift patterns—morning/afternoon or afternoon/evening—within 8:00 AM to 8:00 PM.
• Availability to work at least one weekend shift per week.
• Commitment to work at a primary home clinic and secondary clinics.
• High school diploma or equivalent.
• Ability to sit at a desk for prolonged periods while assisting patients, answering calls, and working on a computer.
• Ability to stand for prolonged periods if needed and traverse the entire facility.
• Ability to lift up to 15 pounds at times.

Responsibilities

• Treat patients with compassion and kindness, using a customer-focused approach to create a positive impression.
• Maintain client confidentiality and dignity.
• Partner with and support the RN in a fast-paced care environment, communicating proactively with clinical staff.
• Assist the RN with opening and/or closing the clinic.
• Perform administrative, clerical, and technical tasks to coordinate patient care accurately and attentively.
• Manage phone calls, including returning missed calls from off hours and documenting calls as needed.
• Work with the RN to monitor clinic and nursing supplies, anticipate needs, and record delivery receipts.
• Learn the basics of treatments to answer patient questions and share relevant options.
• Educate patients about service packages and memberships during checkout to support rebooking and membership conversion goals.
• Maintain a safe, secure, and clean patient environment by following clinic cleanliness protocols.
• Address patient frustration or wait-time concerns with calm, empathetic, and professional communication.
• Assist in training new staff members.
• Notify the Support Center of facility issues requiring attention.
• Perform other clinic duties as assigned by clinic management, the RN, or physician.
• Uphold the company’s Core Values, Code of Conduct, and Operational Guidelines.

Benefits

• Competitive hourly pay of $21.00 plus tips, with stated averages ranging from $1 to $4 per hour.
• Career development opportunities.
• Free IV/injection perks program.
• Participation in a 401(k) program for full-time and part-time employees.
• Flexible scheduling.
• Medical, dental, vision, paid life insurance, and voluntary benefits are available to full-time employees.
• Paid time off is available to full-time employees.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED