Wellness Consultant, Front Desk and Membership Sales

Vida-Flo•Decatur, GA

2d•Onsite

About The Position

Vida-Flo is hiring a part-time Wellness Consultant for its Johns Creek, Decatur, Buckhead, and Brookhaven locations. Vida-Flo is an IV hydration wellness lounge founded in Atlanta in 2012. Registered Nurses provide treatments under medical director oversight. The Wellness Consultant is the first and last person guests see, welcoming them, helping them choose treatments, and explaining how memberships can save them money. The role combines front desk work with sales, with a focus on converting first-time guests into members, encouraging guests to book their next visit, retaining members through attentive service, and keeping the front desk on schedule and the clinic looking its best. The position is part time, typically one to two days per week, with additional hours available during the holiday season. A typical shift is 9:45 AM to 7:00 PM. Pay is $17 to $20 per hour plus a sales commission bonus. The Wellness Consultant reports to the Clinic Manager and works alongside Registered Nurses. Training is provided through Vida-Flo University, beginning with the Tenets of Excellence that guide how the team treats guests and one another.

Requirements

Front desk experience and sales experience.
An associate’s degree or equivalent experience in the medical, retail, fitness, or restaurant industries.
Excellent communication skills in person, on the phone, and in writing.
Ability to stay calm and organized when busy and to handle unhappy guests with patience.
Comfort using Apple devices, Google Docs, and Microsoft Office.
Reliable transportation to the clinic and to local offsite events when needed.

Nice To Haves

A healthcare credential such as EMT or Medical Assistant.
Customer service, medical, or spa experience.
Experience with Square Appointments.

Responsibilities

Welcome guests and check them in and out, and process payments.
Explain memberships and packages and recommend options suited to how often guests visit.
Work with nurses to promote boosts, injections, and packages that fit guests’ goals for their visit.
Answer phone calls, book appointments, and follow up with guests after visits.
Build long-term relationships with new and returning guests.
Keep the front of the clinic clean, stocked, and welcoming.
Contribute to the clinic’s social media.
Represent Vida-Flo’s core values: Family, Teamwork, Ethics, Innovation, Client-Centric, and Excellence.