Wellness Consultant, Front Desk and Membership Sales
About The Position
Vida-Flo is hiring a part-time Wellness Consultant for its Atlanta-area clinics in Johns Creek, Decatur, Buckhead, and Brookhaven. Vida-Flo is an IV hydration wellness lounge founded in Atlanta in 2012. Registered Nurses provide treatments under medical director oversight. The Wellness Consultant is the first and last person guests see and is responsible for welcoming guests, helping them choose treatments, explaining membership savings, and operating the front desk. The role combines front desk service with sales, with an emphasis on converting first-time guests to members, helping guests book future visits, and building lasting relationships. The position is 1 to 2 days per week, with more hours available during the holiday season. Typical shifts run from 9:45 AM to 7:00 PM. Pay is $17 to $20 per hour plus a sales commission bonus. The role reports to the Clinic Manager and works alongside Registered Nurses. Training is provided through Vida-Flo University, beginning with the Tenets of Excellence.
Requirements
- Front desk experience and sales experience.
- An associate’s degree or equivalent experience in the medical, retail, fitness, or restaurant industries.
- Excellent communication skills in person, on the phone, and in writing.
- Ability to stay calm and organized when busy and handle unhappy guests patiently.
- Comfort with Apple devices, Google Docs, and Microsoft Office.
- Reliable transportation to the clinic and to local offsite events when needed.
Nice To Haves
- A healthcare credential such as EMT or Medical Assistant.
- Customer service, medical, or spa experience.
- Experience with Square Appointments.
Responsibilities
- Greet guests, check them in and out, and take payment.
- Explain memberships and packages, and recommend options that suit guests’ visit frequency.
- Work with nurses to promote boosts, injections, and packages that match guests’ goals for their visits.
- Answer phone calls, book appointments, and follow up with guests after visits.
- Build long-term relationships with new and returning guests.
- Keep the front of the clinic clean, stocked, and welcoming.
- Contribute to the clinic’s social media.
- Live Vida-Flo’s core values: Family, Teamwork, Ethics, Innovation, Client-Centric, and Excellence.
Benefits
- Sales commission bonus
- Training through Vida-Flo University
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What This Job Offers
Job Type
Part-time
Education Level
Associate degree
