Wellness Concierge

Highgate Hotels • Fort Worth, TX

9d

About The Position

The Concierge creates a welcoming first impression and provides guests with current information about the local area, attractions, and events. The role includes greeting guests, answering questions, and offering recommendations and directions for restaurants, attractions, and events. The Concierge also assists with reservations and guest services, supports the front desk when needed, and helps maintain the cleanliness and presentation of the lobby and entrance areas.

Requirements

• Two years of concierge experience in a luxury hotel preferred.
• A two-year college degree or related experience.
• Proficiency in Windows and company-approved spreadsheet and word-processing software.
• A valid driver's license for the applicable state.
• Extensive knowledge of the area and the ability to give directions clearly.
• Flexibility to work long hours when required.
• Ability to stand for the entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Les Clef D'Or membership preferred.

Responsibilities

• Provide information and assist guests with restaurants, theater and musical productions, airlines, automobile rentals, transportation directions, office services, beauty and barber establishments, and other appropriate services; make reservations as needed.
• Maintain current listings of local and area attractions, special events, and activities.
• Maintain listings of local transportation guides, churches, sports arenas, and similar resources.
• Provide operating hours for restaurants, lounges, and shops within the hotel.
• Provide information, maps, and directions as required.
• Maintain the lobby reader board.
• Maintain property brochure racks and order and restock brochures when necessary.
• Know emergency procedures and assist or respond accordingly.
• Make personalized welcome phone calls to VIPs and other designated guests.
• Communicate daily functions and their locations in the hotel to assist and direct guests.
• Assist the front desk when needed.
• Assist guests with retrieving packages.
• Provide gift certificates for purchase.
• Show guestrooms and suites as needed.
• Oversee the cleanliness of lobby and entrance areas.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree