Wellness Concierge

GATE • Ponte Vedra Beach, FL

5d

About The Position

Ponte Vedra Inn & Club is seeking a passionate, service-driven Wellness Concierge for the opening team at its new Sports Club facility. Reporting to the Sports Club Manager, the Wellness Concierge is the primary point of contact and hospitality ambassador for members and guests. The role provides personalized service and coordinates scheduling, billing, wellness program administration, retail sales, and concierge services. It connects members with fitness, recovery, and wellness offerings while ensuring interactions reflect the resort’s Forbes Five-Star service standards.

Requirements

• High school diploma or equivalent.
• Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with members, guests, and colleagues.
• Strong communication, organizational, customer service, problem-solving, and interpersonal skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with scheduling, reservation, billing, and point-of-sale systems.
• Working knowledge of Microsoft Office and club management software applications.
• Ability to stand, walk, and remain active for extended periods and move throughout the Sports Club and wellness facilities as needed.
• Ability to lift and carry up to 25 pounds.
• Ability to operate computer systems, point-of-sale systems, and standard office equipment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Nice To Haves

• Associate degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field.
• At least two years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, luxury resort, or a similar environment.
• Experience with scheduling systems, booking platforms, point-of-sale systems, billing processes, and guest service operations.
• Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities.
• CPR/AED certification, or ability to obtain certification within 30 days of hire.
• Knowledge of fitness, wellness, recovery, and recreational services.
• Technogym platform experience.

Responsibilities

• Welcome members and guests with exceptional hospitality and personalized service, and manage check-in procedures.
• Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
• Coordinate PNOĒ metabolic testing appointments and assist with member preparation and follow-up scheduling.
• Process billing transactions, retail purchases, membership charges, and service payments accurately.
• Provide facility tours and educate members about Sports Club amenities, wellness programs, and available services.
• Assist members in selecting programs and services that support their individual goals.
• Maintain continuous concierge desk coverage during operating hours.
• Coordinate member flow and communicate operational needs with Sports Club leadership, attendants, trainers, and instructors.
• Respond to member questions, concerns, and service requests; escalate concerns to Sports Club leadership when appropriate.
• Promote retail merchandise and wellness-related products.
• Assist with member onboarding and wellness engagement initiatives.
• Maintain accurate attendance, revenue, scheduling, and member usage records.
• Support departmental events, wellness programs, special activities, and member engagement initiatives.
• Keep the concierge area clean, organized, and welcoming.
• Attend required departmental meetings, training sessions, and safety meetings.
• Follow company policies, procedures, and departmental operating standards, and support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
• Perform additional duties as assigned by Sports Club leadership.

Benefits

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary uniform dry-cleaning services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED