Wellness Concierge

GATE HR • Ponte Vedra Beach, FL

6d • Onsite

About The Position

Ponte Vedra Inn & Club is seeking a passionate, service-driven Wellness Concierge for the opening team at its new Sports Club facility. Reporting to the Sports Club Manager, the role is the primary point of contact and hospitality ambassador for members and guests. The Wellness Concierge delivers personalized service through scheduling coordination, billing support, wellness program administration, retail sales, and concierge services, connecting members with fitness, recovery, and wellness offerings while upholding the club’s Forbes Five-Star service standards.

The position involves welcoming and assisting members and guests, coordinating appointments and programs, processing payments, providing facility tours, supporting member onboarding and engagement, and maintaining accurate records and an organized concierge area. The role also coordinates member flow with Sports Club colleagues and supports departmental events, meetings, training, and operating standards. Flexible availability is required, including early mornings, evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent required.
• Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with members, guests, and colleagues.
• Strong communication, organizational, customer service, problem-solving, and interpersonal skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with scheduling, reservation, billing, and point-of-sale systems.
• Working knowledge of Microsoft Office and club management software applications.
• Ability to stand, walk, and remain active for extended periods and move throughout the Sports Club and wellness facilities as needed.
• Ability to lift and carry up to 25 pounds.
• Ability to operate computer systems, point-of-sale systems, and standard office equipment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Nice To Haves

• Associate degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.
• Minimum two years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, luxury resort, or similar environments preferred.
• Experience with scheduling systems, booking platforms, point-of-sale systems, billing processes, and guest service operations preferred.
• Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
• CPR/AED certification preferred, or ability to obtain certification within 30 days of hire.
• Knowledge of fitness, wellness, recovery, and recreational services preferred.
• Technogym platform experience preferred.

Responsibilities

• Welcome members and guests with exceptional hospitality and personalized service.
• Manage member and guest check-in procedures efficiently and accurately.
• Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
• Coordinate PNOĒ metabolic testing appointments and assist with member preparation and follow-up scheduling.
• Process billing transactions, retail purchases, membership charges, and service payments accurately.
• Provide facility tours and educate members on Sports Club amenities, wellness programs, and available services.
• Assist members in selecting wellness programs, services, and offerings that support their individual goals.
• Maintain continuous coverage of the concierge desk during operating hours.
• Coordinate member flow and communicate operational needs with Sports Club leadership, attendants, trainers, and instructors.
• Respond to member questions, concerns, and service requests professionally and promptly; escalate concerns to Sports Club leadership when appropriate.
• Promote retail merchandise and wellness-related products to enhance the member experience.
• Assist with member onboarding and wellness engagement initiatives.
• Maintain accurate attendance, revenue, scheduling, and member usage records.
• Support departmental events, wellness programs, special activities, and member engagement initiatives.
• Keep the concierge area clean, organized, and welcoming.
• Attend departmental meetings, training sessions, and safety meetings as required.
• Follow company policies, procedures, and departmental operating standards.
• Support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
• Perform additional duties as assigned by Sports Club leadership.

Benefits

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary uniform dry-cleaning services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED