Wellness Concierge

The Monarch San Antonio (Zachry)•San Antonio, TX

105d•Onsite

About The Position

The Wellness Concierge serves as an essential ambassador of the luxury spa experience, providing seamless reception support and attentive locker room service. This role blends refined hospitality, operational efficiency, and thoughtful guest care to ensure every guest feels welcomed, oriented, and impeccably attended throughout their spa journey. The ideal candidate is warm, polished, detail-oriented, and thrives in a service-driven environment where discretion, professionalism, and anticipatory service are paramount.

Requirements

High school diploma or equivalent required
Strong communication and interpersonal skills with a guest-first mindset
Ability to maintain composure and professionalism in a fast-paced, service-oriented environment
Polished appearance and demeanor consistent with luxury hospitality expectations
Basic computer proficiency and ability to learn spa scheduling and POS systems
Flexible availability, including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift and carry up to 30–40 pounds (e.g., laundry bags, supply restocking)
Capability to work in warm, humid environments such as saunas and locker areas

Nice To Haves

Previous experience in luxury hospitality, spa, hotel reception, or guest relations preferred

Responsibilities

Greet spa guests with warmth and professionalism, providing a gracious and calm arrival experience
Manage spa reservations, guest check-in and check-out, and appointment confirmations
Clearly communicate spa offerings, amenities, pricing, and policies in a confident and welcoming manner
Handle phone and email inquiries with polished etiquette and attention to detail
Process payments, gratuities, gift cards, memberships, and retail transactions accurately
Maintain accurate guest profiles, preferences, and notes in the spa management system
Provide attentive, discreet locker room service, including guest orientation and amenity explanation
Maintain impeccable cleanliness, organization, and ambiance of locker rooms, restrooms, lounges, and relaxation areas
Restock towels, robes, slippers, refreshments, and amenities according to luxury standards
Monitor facilities to ensure comfort, safety, and readiness
Assist guests with robes, lockers, and facility navigation while maintaining privacy and discretion
Uphold the spa’s brand standards, service protocols, and hospitality philosophy at all times
Anticipate guest needs and respond promptly and graciously to concerns or special requests
Collaborate with therapists and spa leadership to support daily operations and scheduling needs
Ensure adherence to all health, safety, and sanitation guidelines
Represent the hotel and spa brand with professionalism, poise, and exceptional service
Perform any other duties as assigned