Welcome Liaison (Seasonal) - Hotel del Coronado, A Curio Collection by Hilton

Hilton • Coronado, CA

10h • Onsite

About The Position

The Seasonal Welcome Liaison is the first point of interaction for a majority of guests as they arrive on the resort property. This individual represents the hotel in a warm, enthusiastic, and courteous manner as they welcome arriving guests and greet departing guests. Because of this responsibility, this individual thrives on providing exceptional service to hundreds of people per day. The Welcome Liaison regulates access to the property, identifies VIP guests, and provides clear and concise directions to guests regarding their arrival, parking options, and parking rates. They will direct traffic to ensure a safe and efficient flow in and out of the resort property. They will answer general questions and assist guests and visitors with the use of the self-parking equipment. They will sometimes direct Team Members, visitors, and contractors and vendors to park off property.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Create memorable first impressions: Welcome guests at the resort entrance and lobby, provide directions, answer questions, and ensure a warm, seamless arrival experience
• Coordinate personalized guest arrivals: Communicate guest details to the Conrad Orlando team to facilitate personalized greetings and exceptional service from the moment guests arrive
• Serve as a trusted resort resource: Share knowledge of resort amenities, services, and local attractions while assisting guests with requests throughout their stay
• Manage guest flow efficiently: Monitor arrivals and departures, maintain organized queues during peak periods, and partner with team members to minimize wait times
• Resolve guest concerns with professionalism: Respond promptly to guest inquiries and issues, using patience and diplomacy while escalating concerns when appropriate
• Support resort safety and security: Follow access control procedures, partner with security teams, and assist guests and Team Members during emergency situations when needed

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed