Welcome Desk

YMCA of West Bend•West Bend, WI

3d•$15 - $16•Onsite

About The Position

Under the direction of the Membership Manager, Welcome Desk Staff deliver courteous, caring, quality service to members and participants and build relationships among members, volunteers, staff, and the communities served. They use knowledge of the YMCA to recruit, retain, and engage members through accurate, high-quality customer service. The role is full-time at the YMCA location at 1111 W. Washington St., West Bend, WI 53095. Pay is $15 per hour on weekdays and $16 per hour on weekends. The schedule includes evenings and a weekend rotation. The position involves regular computer use, frequent standing, occasional lifting or moving of up to 10 pounds, and working in a usually moderate-noise environment.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Current CPR, AED, and First Aid certification preferred or required within 30 days of hire.
Strong interpersonal, multitasking, problem-solving, and customer service skills.
General clerical skills, including computer proficiency, phone operations, and cash handling.
Ability to relate to diverse groups of people.
Valid driver's license.
Annual Bloodborne Pathogens and Child Abuse Prevention certification.

Nice To Haves

Previous customer service experience.
Current CPR, AED, and First Aid certification.

Responsibilities

Use active listening to provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
Interview and/or tour prospective members and sell memberships.
Build relationships with members and help them connect with one another and the YMCA.
Handle and resolve membership concerns; inform a supervisor about unusual situations or unresolved issues.
Register members and/or program participants by entering data, collecting payments, and verifying YMCA forms.
Enter transactions accurately and completely, balance at the end of shifts, and report discrepancies to a supervisor.
Apply YMCA member-service policies and uphold YMCA core values.
Hand out locker keys and towels when necessary and monitor locker rooms when required.
Answer telephone calls, provide information, direct calls, and take accurate messages.
Perform other duties as assigned.