Welcome Desk Associate -Weekends

New Orleans Jewish Community Center•New Orleans, LA

6d•$15 - $16•Onsite

About The Position

The Welcome Desk Associate creates a positive, welcoming first impression for JCC members, program participants, guests, and staff, both in person and over the phone. The role checks people in according to JCC procedures, provides information about memberships, policies, programs, and activities, and helps prospective members with walk-in tours when the Membership Director is unavailable. The associate handles membership transactions and account updates using the JCC database, directs phone calls, follows emergency procedures, keeps the welcome desk organized and stocked, reports facility and maintenance needs, and performs additional clerical duties as needed. The position is part-time, with shifts available Saturdays and Sundays during the JCC’s operating hours of 8:00 a.m. to 6:45 p.m.

Requirements

At least 1 year of customer service experience.
Excellent interpersonal skills and commitment to quality customer service.
Computer literacy, including proficiency in Microsoft Word, Excel, and Outlook.
Ability to learn a membership database and good typing skills.
Basic-level mathematics competence.
Ability to work independently, set priorities, and handle multiple tasks.
Attention to detail, reliability, and a friendly manner.
Good oral and written communication skills.
High school diploma or equivalent.
Basic awareness of Judaism and Jewish cultural norms and traditions.
Ability to sit, stand, lift, bend, and twist, and to remain stationary, often standing or sitting for prolonged periods.
Professional conduct and dress; staff must wear a JCC shirt or jacket as their outer layer of clothing.

Responsibilities

Create a high-quality first impression and welcoming environment for members, program participants, guests, and staff, in person and over the phone.
Check in members, participants, and guests using JCC procedures, including monitoring the card scanner and preventing unauthorized entry.
Ensure guests not attending programs sign in, wear a guest name tag, and are escorted by a JCC staff member.
Conduct walk-in tours for prospective members when the Membership Director is unavailable.
Provide timely information about membership, policies, procedures, program events, classes, and current and upcoming activities.
Answer phone calls professionally and redirect them to the appropriate staff member.
Use the database to process membership transactions and accurately enter new members and update member accounts.
Follow established emergency procedures.
Keep the welcome desk neat and tidy and replenish flyers and materials as needed.
Report maintenance and facilities requests to appropriate staff.
Perform additional clerical duties as needed.
Follow NOJCC policies and procedures and agency leadership direction.
Arrive before the scheduled shift, clock in using the hand scanner or payroll app, and wear the required nametag and JCC outer-layer shirt or jacket.
Find replacements for time off, promptly speak with a supervisor when sick, and notify the supervisor in advance of schedule changes.
Attend monthly mandatory staff meetings or arrange an approved absence and a meeting to review key points.