Information Desk Associate - Weekends - Day Shift

Best Care•Omaha, NE

2d•Onsite

About The Position

The Information Desk Associate greets patients, employees, and visitors in the Emergency Department and provides information, directions, and service assistance. The position helps customers locate clinical services and meetings, supports incoming surgical patients in coordination with Emergency Department and surgical staff, directs patients to appropriate forms, and transports or escorts patients and family members to Admitting for registration. General communication duties include handling telephone messages and maintaining written information materials such as maps and patient handbooks. The role requires frequent movement throughout the facility and the ability to assist customers using stairs, elevators, or ramps. This role is located at Methodist Hospital, 8303 Dodge St., Omaha, Nebraska. The schedule is Saturdays and Sundays from 7:00 a.m. to 3:30 p.m. The position requires a high school diploma or GED, or qualifying progress toward a diploma or significant customer/patient service experience in lieu of it, and applicants must be at least 16 years old. Previous customer service experience and medical terminology are preferred.

Requirements

High school diploma or GED required; individuals with significant progress toward a high school diploma or significant customer/patient service experience may be considered instead.
Must be at least 16 years old.
Participate in mandatory in-services and continuing education programs as required.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Excellent written and verbal communication skills, including the ability to read computer-generated reports.
Ability to handle multiple priorities successfully.
Ability to use a computer.
Ability to transport or escort patients and guests or family members via stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.
Ability to perform medium work, exerting up to 50 pounds of force.

Nice To Haves

Previous customer service experience.
Medical terminology.

Responsibilities

Greet patients, employees, and others professionally and respond to requests for information and service.
Provide directions and information about clinical services, administrative meetings, and other general needs.
Coordinate with Emergency Department staff for incoming surgical patients.
Direct and assist patients with appropriate forms and alert surgical staff to waiting patients.
Transport patients and family members from the front entrance to the Admitting Department for registration.
Initiate, receive, and direct telephone messages and maintain written communication materials such as maps and patient handbooks.
Perform other assigned duties, maintain teamwork, assist with employee training, and support implementation of new procedures and job functions.