Information Desk Associate - Weekends - Day Shift

Nebraska Methodist Hospital•Omaha, NE

1d•Onsite

About The Position

The Information Desk Associate works at Methodist Hospital in Omaha, Nebraska, greeting patients, employees, and visitors in the Emergency Department and providing information and assistance. The role helps people find clinical services, administrative meetings, and other destinations; assists incoming surgical patients in coordination with Emergency Department and surgical staff; and escorts patients and family members to the Admitting Department for registration. The position also handles telephone messages and maintains written informational materials such as maps and patient handbooks. This role requires substantial walking throughout the facility, the ability to escort people using stairs, elevators, or ramps, and the ability to communicate through a glass barrier. The scheduled hours are Saturdays and Sundays, 7:00 a.m. to 3:30 p.m.

Requirements

High school diploma or GED equivalent required; individuals with significant progress toward a high school diploma or significant customer/patient service experience may be considered in lieu of the diploma.
Must be at least 16 years of age.
Must participate in mandatory in-services and continuing education programs as required.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Excellent written and verbal communication skills, including the ability to read computer-generated reports.
Ability to handle multiple priorities successfully.
Computer-use ability required.
Ability to transport or escort patients and guests or family members via stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.

Nice To Haves

Previous customer service experience.
Medical terminology knowledge.

Responsibilities

Greet patients, employees, and others professionally and respond to requests for information and service.
Provide directions and information about clinical services, administrative meetings, and other general needs.
Coordinate with Emergency Department staff for incoming surgical patients, direct patients to appropriate forms, and notify surgical staff when patients are waiting.
Assist patients and family members at the front entrance by escorting them to the Admitting Department for registration.
Initiate, receive, and direct telephone messages, and maintain written communication materials such as maps and patient handbooks.
Perform other assigned duties, support teamwork and positive mentoring, assist with employee training, and help implement new procedures and job functions.