Information Desk Associate - Weekends

Best Care•Omaha, NE

2d•Onsite

About The Position

The Information Desk Associate works at Methodist Hospital at 8303 Dodge St. in Omaha, Nebraska, greeting patients, employees, visitors, and others in the Emergency Department. The position provides directions and information about clinical services, administrative meetings, and other general needs, and requires walking visitors throughout the facility. The associate coordinates with Emergency Department and surgical staff, assists patients with forms, helps transport patients and family members to registration, and handles telephone and written communications. The schedule is Saturdays and Sundays from 3:30 p.m. to 9:00 p.m.

Requirements

High school diploma or GED required; significant progress toward a high school diploma or significant customer/patient service experience may be considered in lieu of a diploma.
Must be at least 16 years of age.
Participate in mandatory in-services and continuing education as required by policies, procedures, external agencies, or administrative direction.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Excellent written and verbal communication skills, including the ability to read computer-generated reports.
Ability to handle multiple priorities successfully.
Computer proficiency.
Ability to transport or escort patients and guests or family members using stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.
Ability to exert up to 50 pounds of force (Medium Work).

Nice To Haves

Previous customer service experience.
Knowledge of medical terminology.

Responsibilities

Greet patients, employees, and others professionally and respond to requests for information and service.
Provide directions and information about clinical services, administrative meetings, and other general needs, communicating clearly so visitors can reach their destinations.
Coordinate with Emergency Department staff for incoming surgical patients.
Direct and assist patients with appropriate forms and notify surgical staff about waiting patients.
Assist patients and family members at the front entrance by escorting them to the Admitting Department for registration.
Initiate, receive, and direct telephone messages; maintain written communication materials such as maps and patient handbooks; clarify customer needs to respond appropriately.
Perform other duties as assigned, contribute to teamwork, assist with mentoring and employee training, and support implementation of new procedures and job functions.