Information Desk Associate - Weekends

Nebraska Methodist Hospital•Omaha, NE

22h•Onsite

About The Position

The Information Desk Associate greets patients, employees, and visitors in the Emergency Department and provides information, directions, and service assistance. The role involves substantial walking to escort visitors and patients throughout the facility, including helping patients and family members reach registration and other appropriate locations. The associate also supports communication and coordination with Emergency Department and surgical staff, handles telephone messages, and maintains informational materials. The position is located at Methodist Hospital, 8303 Dodge St., Omaha, Nebraska, and is scheduled Saturdays and Sundays from 3:30 p.m. to 9:00 p.m.

Requirements

High school diploma or GED equivalent required; individuals with significant progress toward a high school diploma or significant customer/patient service experience may be considered in lieu of a diploma.
Must be at least 16 years of age.
Participate in mandatory in-services and continuing education programs as required by policies, procedures, external agencies, or administrative direction.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Excellent written and verbal communication skills, including the ability to read computer-generated reports.
Ability to handle multiple priorities successfully.
Ability to use a computer.
Ability to transport or escort patients and guests or family members via stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.

Nice To Haves

Previous customer service experience.
Medical terminology.

Responsibilities

Greet patients, employees, and others professionally and respond to requests for information and service.
Provide directions and information about clinical services, administrative meetings, and other general needs, communicating clearly so customers reach their destinations.
Coordinate with Emergency Department staff for incoming surgical patients; direct and assist patients with appropriate forms and notify surgical staff when patients are waiting.
Assist patients and family members at the front entrance by escorting them to the Admitting Department for registration.
Perform general communication duties, including initiating, receiving, and directing telephone messages and maintaining written materials such as maps and patient handbooks.
Perform other assigned duties, maintain teamwork, assist with employee training, and support implementation of new procedures and job functions to enhance admitting services.