Welcome Desk - Early Morning and Weekends
About The Position
Under the direction of the Membership Manager, Welcome Desk Staff provide courteous, caring, quality service to members and participants and build relationships among members, volunteers, staff, and the communities served. They use their knowledge of the Y to recruit, retain, and engage members through accurate, high-quality customer service. The position is under 29 hours per week, with scheduled hours from 4:30 a.m. to 9:30 a.m. on Mondays and Fridays, plus a weekend rotation. The role is based at 1111 W. Washington St., West Bend, WI 53095. Pay is $15 per hour during the week and $16 per hour when opening and on weekends.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent required.
- Current CPR, AED, and First Aid certification preferred or required within 30 days of hire.
- Strong interpersonal, multitasking, problem-solving, and customer service skills.
- General clerical skills, including computer proficiency, phone operations, and cash handling.
- Ability to relate to diverse groups of people.
- Must possess a valid driver's license.
- Annual Bloodborne Pathogens and Child Abuse Prevention certification.
Nice To Haves
- Previous customer service experience.
- Current CPR, AED, and First Aid certification.
Responsibilities
- Use active listening to provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
- Interview and/or tour prospective members and sell memberships.
- Build relationships with members and help them connect with one another and the YMCA.
- Handle and resolve membership concerns and inform a supervisor about unusual situations or unresolved issues.
- Register people for memberships and/or programs by entering data, collecting the proper payment, and verifying YMCA forms.
- Accurately and completely enter transactions into the computer system, balance at the end of shifts, and report discrepancies to a supervisor.
- Apply YMCA member-service policies and uphold YMCA core values.
- Hand out locker keys and towels when necessary and monitor locker rooms when required.
- Answer telephone calls, provide requested information, direct calls, and take accurate messages.
- Perform other duties as assigned.
Benefits
- Free Y membership.
- Program discounts, including Child Care, School Age Care, and Day Camp.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
