Welcome Coordinator

CVS Health • Philadelphia, PA

1d

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients and guests. As the face of the clinic and part of the Service Team, the coordinator helps keep center operations efficient and provides high-touch assistance to patients and community members. The role reports to the Practice Manager and supports the organization's aim to deliver a seamless patient experience and excellent care.

The position combines patient-facing service with administrative duties, including scheduling appointments, handling phone calls, distributing faxes and mail, and maintaining patient records. Coordinators are expected to be friendly and flexible and may occasionally float to other centers in the region.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• US work authorization.
• Flexible and positive attitude.
• Welcoming and nurturing attitude toward older adult patients.
• High level of integrity.
• Ability to embody Oak Street Health's 'Oaky' values, including positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership, and determination.

Nice To Haves

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
• Experience in a customer service setting.
• Some college.

Responsibilities

• Welcome patients and guests.
• Conduct visit check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information and make changes in the electronic medical record platform.
• Schedule and reschedule appointments in the electronic medical records platform.
• Answer phone lines, take messages, and conduct outbound calls as instructed.
• Manage faxes in the electronic fax platform.
• Maintain cleanliness of the Welcome and Community Room areas.
• Infrequently float to other centers in the region as needed.
• Perform other duties as assigned.

Benefits

• Paid vacation and sick time.
• 401(k) match options.
• Health insurance.
• Vision benefits.
• Dental benefits.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed