Welcome Coordinator

CVS Health • Albuquerque, NM

8d • $17 - $28

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and a positive first and last impression for patients and guests. As the face of the clinic and part of the Service Team, the coordinator helps keep center operations efficient and provides high-touch assistance to patients and community members. The role includes scheduling appointments, managing inbound and outbound calls, and handling administrative tasks such as fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible and report to the Practice Manager.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
• US work authorization.
• Flexible and positive attitude.
• Welcoming and nurturing attitude toward the patient population of older adults.
• High level of integrity.

Nice To Haves

• Experience in a customer service setting.
• Some college.

Responsibilities

• Welcome patients and guests.
• Conduct visit check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information and make changes in the electronic medical record platform.
• Schedule and reschedule appointments in the electronic medical records platform.
• Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
• Manage faxes in the electronic fax platform.
• Maintain the cleanliness of the Welcome and Community Room areas.
• Float to other centers in the region on an infrequent basis, if required.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed