Welcome Coordinator

CVS Health•Columbus, OH

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment for everyone entering the clinic and makes a positive first and last impression on patients. As the face of the clinic and a key contributor to efficient center operations, the Welcome Coordinator performs administrative tasks that support an excellent patient experience and the work of the broader care team. The role includes scheduling appointments, handling inbound and outbound phone calls, and managing fax and mail distribution. Welcome Coordinators are part of the Service Team, which focuses on creating a seamless experience for patients and community members, and report to the Practice Manager. They provide friendly, flexible, high-touch assistance to patients and guests.

Requirements

Strong computer skills and basic knowledge of Google Suite.
Professional phone etiquette.
Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.
US work authorization.
A flexible and positive attitude.
A welcoming and nurturing attitude toward the patient population of older adults.
High level of integrity.

Nice To Haves

Experience in a customer service setting is strongly preferred.
Some college is preferred.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments within the electronic medical records platform.
Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Float to other centers in the region on an infrequent basis when required.
Perform other duties as assigned.