Welcome Desk Agent

Marriott • Hoboken, NJ

7d • $25 - $28

About The Position

The Welcome Desk Agent organizes and processes guest check-ins and check-outs, room reservations, requests, changes, and cancellations. The role handles payments and billing, room keys, guest messages, wake-up calls, and emergency guest lists. The agent explains room features and provides information about property amenities, services, operating hours, and local points of interest. They follow up on outstanding requests or problems, review daily reports and logs, and complete cashier and closing reports.

The position also involves following company policies and quality standards, maintaining a clean and professional appearance, protecting confidential information and company property, and providing attentive, courteous service to guests. The agent communicates professionally, builds positive working relationships, supports team goals, and reports accidents, injuries, unsafe conditions, or guest theft reports to the appropriate person or department. Other reasonable duties may be assigned by supervisors.

Requirements

• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Responsibilities

• Organize, confirm, process, and conduct guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
• Secure payments and verify or adjust guest billing.
• Activate and file room keys.
• Process guest requests and relay messages.
• Print contingency lists to maintain a record of guests in case of an emergency.
• Identify and explain room features and provide information about property amenities, services, hours of operation, and local areas of interest.
• Follow up on outstanding requests or problems from the previous day and ensure they are resolved.
• Run and review daily reports and logs.
• Complete designated cashier and closing reports in the computer system.
• Accept and record wake-up call requests and deliver them to the appropriate department.
• Count and secure the bank at the beginning and end of the shift.
• Process payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, and provide change.
• Notify Loss Prevention/Security of guest reports of theft.
• Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
• Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, including answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support the team in reaching common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed