Veterinary Welcome Center Agent

PetWow • Highland Heights, KY

8d • $32,240 - $34,320 • Onsite

About The Position

PetWow is seeking an engaging, compassionate, customer-focused Veterinary Receptionist to serve as the first point of contact for clients and their pets. The role supports clients and the veterinary team by managing front desk operations, coordinating communication, maintaining accurate records, and helping daily appointments and services run smoothly. The ideal candidate is friendly, organized, detail-oriented, and able to multitask in a fast-paced environment.

The position requires flexible availability across the organization’s full operating hours, including some weekends and split shifts. Schedules vary according to business needs and are not fixed week to week. The receptionist must be able to work at PetWow’s hospital locations, all within a 15-mile radius, and maintain consistent availability; the schedule is not compatible with an in-person school schedule or long-term schedule restrictions.

Requirements

• Excellent interpersonal and communication skills, with a professional and compassionate demeanor.
• Self-motivated, while also able to work effectively as part of a team.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfort using computer systems and technology.
• Ability to maintain professionalism while managing multiple client interactions.
• Flexible availability during operating hours, including some weekends and split shifts.
• Ability to float between hospital locations within a 15-mile radius and maintain consistent availability.

Nice To Haves

• Veterinary experience or familiarity with veterinary terminology.

Responsibilities

• Greet and check in clients and their pets in a warm, friendly manner.
• Answer light phone calls and assist with questions regarding pets under the company’s care.
• Collect, update, and maintain electronic client and patient records.
• Process payments.
• Coordinate communication between clients and veterinary staff to support efficient patient flow.
• Educate clients about hospital services, grooming services, products, and policies.
• Maintain a clean, organized, and professional reception area.
• Provide administrative support to the veterinary team as needed.

Benefits

• $1,500 onboarding bonus: $500 on the first paycheck, $500 upon completion of training, and $500 six months after training completion.
• Free in-house veterinary services for the employee’s own pets.
• At-cost third-party veterinary services and products.
• Paid vacation and holidays.
• Health, vision, dental, supplemental, and life insurance.
• Company-paid short-term disability and long-term disability.
• Maternity leave.
• Retirement benefits.
• Uniform and shoe benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed