Welcome Coordinator

Hopscotch Primary Care•Asheville, NC

21d•Onsite

About The Position

Hopscotch Primary Care is a rural-focused primary care provider working to make high-quality healthcare accessible to communities across rural America. Its care model uses a team approach to deliver patient-centered care in clinics and across settings, coordinating resources around patients’ needs. The Welcome Coordinator is the initial point of contact for patients entering the practice and helps create a warm, accessible, patient-centered clinic experience. The role manages reception, phone and electronic communications, appointment scheduling, and front-office operations while supporting coordination across the care team. The position is based at a clinic in Asheville, North Carolina, with a Monday–Friday, 8 a.m.–5 p.m. schedule, and may require travel among clinics in Western North Carolina.

Requirements

At least 1–2 years of experience in a customer-service and customer-facing role.
Previous clerical experience in a medical office setting.
Kind, positive attitude and passion for helping others.
Computer proficiency.
Ability to be flexible in a fast-paced environment.
Strong verbal and written interpersonal and communication skills.
Desire to improve patient access to care and provide a warm, caring clinic experience.
Reliability, organization, and dependability.
Team-oriented approach and willingness to support teammates.
Ability to travel within Western North Carolina and work across clinics.
U.S. work authorization.
Ability to work effectively in a fast-paced, changing environment; seek ways to simplify and improve processes; hold oneself and others to high standards; support and develop others; collaborate with people of all backgrounds; communicate clearly; meet commitments; assume positive intentions; and focus on serving patients and providers.

Responsibilities

Greet patients and check them in and out.
Verify insurance and collect copayments.
Maintain multiple schedules.
Verify and update patient information in the electronic health record.
Assist patients with forms and paperwork.
Schedule appointments and conduct patient outreach.
Coordinate transportation for patients.
Prepare and process medical records.
Answer calls, take messages, and distribute communications across the care team by phone and electronic health record.
Perform other duties as assigned.