Welcome Center Representative

YMCA of Greater Boston • Woburn, MA

7d • $19 - $22

About The Position

The Welcome Center Representative is part of the YMCA Membership Sales & Service Team and works under the supervision of the Director of Membership Sales & Service. The role manages member check-in and adherence to safety protocols, conducts membership and program sales, answers telephone calls, regulates lobby traffic, provides membership and program information, and follows YMCA policies and procedures. The position calls for a welcoming, customer-service-focused approach, strong listening and relationship-building skills, and the ability to multitask in a fast-paced environment.

Requirements

• Ability to multitask and work in a fast-paced environment.
• Ability to work independently and problem-solve.
• Excellent member-service skills, including listening, caring about members’ well-being, and making members feel welcome.
• Use Listen First skills to build relationships with members, program participants, and prospects.
• Ability to communicate YMCA policies and procedures effectively.
• Willingness to work substitute shifts, including opening, closing, and weekend shifts.

Responsibilities

• Greet and serve members and program participants with a welcoming, friendly demeanor.
• Arrive on time for scheduled shifts in uniform and wearing a YMCA name tag.
• Enforce YMCA safety and membership policies.
• Work independently and solve problems to serve YMCA members.
• Be available to substitute for uncovered shifts, including opening, closing, and weekend shifts.
• Conduct tours for prospective members as needed.
• Answer member and non-member phone calls in accordance with YMCA policies.
• Learn and communicate YMCA policies and procedures to members and staff.
• Cash out, balance daily transactions, and place envelopes in the safe.
• Keep the workspace orderly and neat during the shift and clean it before leaving.
• Be ready to respond to emergencies, assemble emergency equipment, and assist with care of the victim.
• Attend all staff meetings and work as a team player.
• Perform other duties as assigned.

Benefits

• Free YMCA membership for the employee.
• Discounts on specialty programs, including personal training and swimming lessons.
• Discounted or free family membership.
• Retirement plan up to 10%, subject to eligibility requirements.
• Health, dental, and vision benefit package.
• Vacation and sick time; part-time employees receive sick time.
• YMCA career training programs.
• Opportunities to develop leadership skills and learn new skills and functions.
• Healthy work/life balance.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed