Welcome Center Rep

Hilton Grand Vacations • Saint Petersburg, FL

2d

About The Position

The Welcome Center Representative serves as a key point of contact for vacation package guests and owners, helping ensure a smooth arrival and check-in experience. The role supports reservation management, tour scheduling, account updates, hotel confirmations, and guest inquiries while delivering attentive customer service in a fast-paced hospitality environment. The position requires open availability Monday through Sunday, including weekends and holidays.

Requirements

• Open availability between Monday and Sunday.
• Availability to work weekends and holidays.
• Organization and attention to detail.
• Passion for creating memorable guest experiences in a fast-paced hospitality environment.

Responsibilities

• Welcome and assist guests upon arrival, ensuring a positive and seamless check-in experience.
• Book, modify, and service reservations while providing accurate information and exceptional customer service.
• Confirm and qualify guests for scheduled vacation ownership presentations.
• Support tour manifesting and coordinate presentation schedules.
• Rebook and reschedule missed or canceled tours as needed.
• Update guest accounts and reservation information within company systems.
• Confirm hotel accommodations and ensure reservation accuracy.
• Address guest inquiries, concerns, and special requests in a professional and timely manner.
• Provide local destination information, maps, directions, and recommendations to enhance the guest experience.
• Communicate presentation qualifications during the booking, confirmation, and check-in processes.
• Generate and distribute reports related to arrivals, no-shows, late arrivals, tour invitations, and daily booking activity.
• Reconcile tour activities and provide updates to appropriate departments throughout the day.
• Promote and sell attraction tickets, activity packages, and other vacation-enhancing products and services.
• Support retail, hospitality, and ancillary revenue opportunities while maintaining a guest-first approach.
• Maintain knowledge of Hilton Grand Vacations products, services, and promotional offerings.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Employee discounts.
• Career growth and development opportunities.
• Additional company-sponsored benefits and programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed