Welcome Center Rep

Hilton Grand Vacations • St Pete Beach, FL

1d

About The Position

The Welcome Center Representative serves as a key point of contact for vacation package guests and owners, helping ensure a seamless arrival and check-in experience. The role supports reservation management, tour scheduling, account updates, hotel confirmations, and guest inquiries while delivering outstanding customer service in a fast-paced hospitality environment. The ideal candidate is organized, detail-oriented, and passionate about creating memorable guest experiences.

The position requires open availability Monday through Sunday, including weekends and holidays. Responsibilities also include supporting vacation ownership presentations and promoting attraction tickets, activity packages, and other vacation-enhancing products and services.

Requirements

• Open availability Monday through Sunday.
• Availability to work weekends and holidays.
• Organized and detail-oriented.
• Passion for creating memorable guest experiences in a fast-paced hospitality environment.

Responsibilities

• Welcome and assist guests upon arrival, ensuring a positive and seamless check-in experience.
• Book, modify, and service reservations while providing accurate information and exceptional customer service.
• Confirm and qualify guests for scheduled vacation ownership presentations.
• Support tour manifesting and coordinate presentation schedules.
• Rebook and reschedule missed or canceled tours as needed.
• Update guest accounts and reservation information within company systems.
• Confirm hotel accommodations and ensure reservation accuracy.
• Address guest inquiries, concerns, and special requests professionally and promptly.
• Provide local destination information, maps, directions, and recommendations.
• Communicate presentation qualifications during booking, confirmation, and check-in processes.
• Generate and distribute reports related to arrivals, no-shows, late arrivals, tour invitations, and daily booking activity.
• Reconcile tour activities and provide updates to appropriate departments throughout the day.
• Promote and sell attraction tickets, activity packages, and other vacation-enhancing products and services.
• Support retail, hospitality, and ancillary revenue opportunities while maintaining a guest-first approach.
• Maintain knowledge of Hilton Grand Vacations products, services, and promotional offerings.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Career growth and development opportunities
• Additional company-sponsored benefits and programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed