Welcome Center Attendant
About The Position
Are you friendly, organized, and passionate about helping others? The Sonoma County Family YMCA is looking for a welcoming and enthusiastic Welcome Center Attendant to serve as the face of our organization. In this role, you'll create positive first impressions, build meaningful connections with members and guests, answer questions, and help people access programs that strengthen our community. If you enjoy customer service, helping foster a welcoming environment where everyone feels valued, respected, and supported and being part of a mission-driven organization, we'd love to meet you.
Requirements
- Exceptional customer service and communication skills.
- A positive, friendly, and professional attitude.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Basic computer proficiency and comfortable learning new systems.
Nice To Haves
- Previous customer service, front desk, hospitality, retail, or reception experience is a plus.
Responsibilities
- Welcome members, guests, and visitors with exceptional customer service.
- Serve as a primary point of contact for questions regarding memberships, programs, and YMCA services.
- Build relationships that help members feel connected and engaged.
- Answer phones, provide information, and assist with member needs.
- Process memberships, program registrations, and facility transactions.
- Resolve concerns professionally and escalate issues when needed.
- Support a safe, welcoming, and inclusive environment for everyone who enters our facility.
Benefits
- Free YMCA Membership
- Free Child Care
- Reduced Program Fees
- Paid Sick Time
- Floating Holidays
- Employee Assistance Program
- Wellness Benefits
- Professional Development Opportunities
- Employer-Paid CPR/First Aid Training
- YMCA Retirement Plan Participation
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
