Welcome Center Lead

YOUNG MENS CHRISTIAN ASSOCIATION OF•Darien, GA

2d•Onsite

About The Position

The Welcome Center Lead is responsible for the daily operation of the administration office at the McIntosh County YMCA in Darien, Georgia. The role maintains pertinent records and provides excellent customer service to members and program participants. It also upholds the YMCA of Coastal Georgia’s Judeo-Christian principles by modeling caring, honesty, respect, and responsibility. The position leads other welcome center staff. Supervisory responsibilities may include training employees; planning, assigning, and directing work; monthly scheduling; and addressing complaints and resolving problems. The organization has zero tolerance for abuse and requires employees and volunteers to cooperate with internal and external investigations of alleged abuse or misconduct. Failure to cooperate may result in disciplinary action, up to termination or dismissal.

Requirements

Associate degree from a two-year college or technical school, or one year of related experience and/or training, or an equivalent combination of education and experience; preferred.
Sound working knowledge of standard accounting principles.
Ability to use Microsoft Office tools, including Word, Excel, and Access, and good basic computer skills.
Ability to develop and implement membership retention strategies and programs.
Ability to foster positive relations with staff, peers, and program participants.
Ability to supervise multiple staff.
CPR and First Aid certification required within 30 days of employment.
Must pass a criminal background check and obtain authorization to work with children under Georgia Department of Labor and YMCA guidelines.

Nice To Haves

Associate degree from a two-year college or technical school, or one year of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Ensure timely and accurate membership services, including new member entry, changes, terminations, and posting membership payments.
Supervise front desk staff to ensure quality customer service.
Support the retention and satisfaction of YMCA members through appropriate customer service.
Maintain a positive and cheerful attitude with staff, peers, and program participants.
Prepare weekly membership reports.
Process financial assistance applications.
Increase member retention through regular check-in calls and follow-up.
Verify compliance with third-party billing requirements.
Assist in the YMCA Annual Campaign fundraising program.
Perform other duties as assigned.
Train welcome center employees; plan, assign, and direct work; prepare monthly schedules; and address complaints and resolve problems.